privacy policy
Last Updated:July 10, 2025
Effective Date:July 1, 2023
This Privacy Policy applies to the processing of personal information by Sigo (Hong Kong) Trading Co., Ltd. and its subsidiaries and affiliates (hereinafter referred to as “we,” “the Company,” or “Sigocontacts”). We fully recognize the importance of protecting personal information. This Policy explains how we protect your personal information, the rights you have regarding the personal information we hold, and how we collect, store, use, disclose, and manage your personal information when we provide products and services to you, or when you access our website, apps, social media accounts, emails, text messages, online advertisements, and other marketing channels.
We will periodically review and update this Privacy Policy. The updated version will be posted on our website, or you may contact us to obtain a copy.
Types of Personal Information We Collect
Personal information refers to information or opinions that can identify or reasonably identify an individual. Depending on how you interact with us, we may collect the following information:
Contact Information: Name, Address, Phone Number, Home Address, Date of Birth;
Transaction Information: Includes order details, customized products, and specifications;
Payment Information: Credit card information, payment method, and billing address;
Account Information: Username, Password, Profile Picture, Preferences;
Customer Service Information: Account ID, log data, email address, service request details;
Social media information: social media account IDs, name, email address, photo, contacts, etc.;
Demographic information: age, gender, eyeglass prescription, etc.;
Usage Information: Records of interactions with the service, including uploaded photos or media;
Telephone Communication Records: Used to improve the quality of customer support services;
Location Information: Determined via GPS, Wi-Fi, or a wireless network;
IP address;
Device identifiers: such as Apple IDFA and Google ADID;
Device Information: Device type, operating system version, screen resolution, browser version, language, etc.
Unless required by law or with your consent, we generally do not collect sensitive information.
How We Collect Personal Information
We typically collect personal information directly from you, such as:
When registering an account;
When requesting a service;
When using a website, app, or online service;
When posting content on social media or on our website.
In certain circumstances, we may also obtain your information from the following sources:
Service Provider;
Affiliated companies;
Third parties authorized by you;
Public records or social media;
Third-party login platforms (such as Facebook and Google).
Purposes for Which We Use Personal Information
We collect and use personal information primarily for the following purposes:
Process and ship eyewear orders;
Provides order status updates, restock reminders, and return processing;
Manage accounts and marketing campaigns;
Determine the approximate location;
Maintain service and system security;
Prevent cyberattacks, fraud, and identity theft;
To comply with legal obligations;
Improve products and services;
Market Research and Customer Feedback;
Social media account linking;
Provide community interaction features;
Exercising legal rights and complying with regulatory requirements.
If you do not provide the necessary information, we may not be able to provide you with certain services.
Marketing Purposes
We may use your personal information to send you:
Promotional Activities;
Sweepstakes and Giveaways;
Market Research;
Product and Service Recommendations.
Delivery methods include email, text messages, phone calls, and other mobile messaging services.
You can opt out of receiving marketing messages at any time by clicking the unsubscribe link or contacting customer service.
Disclosure of Personal Information
We may disclose your personal information to the following parties:
Affiliated companies;
Service Providers and Contractors;
Business Partners;
Investors or potential acquirers;
Regulatory agencies, law enforcement agencies, and government departments;
A third party authorized by you.
If you post content in a public area, that information may be viewed by the public.
Personal Information Security
We take reasonable security measures to protect personal information, including:
Identity and Access Control;
Data encryption;
Internal Confidentiality Policy;
Employee Information Security Training;
Security Monitoring and Auditing.
Information that is no longer needed will be destroyed or anonymized, unless retention is required by law.
Your Rights Regarding Personal Information
Under applicable law, you may have the following rights:
Access personal information;
Correct the error message;
Delete personal information;
Restrict or object to data processing;
Obtain a copy of the data;
Withdraw the authorization and consent.
We may ask you to verify your identity and charge a reasonable fee to the extent permitted by law.
Cookies (Cookie Files)
Our website uses cookies to:
Verify the user's identity;
Personalized content;
Improve the website's functionality.
You can disable cookies in your browser, but doing so may affect the use of some features.
Links to Third-Party Websites
Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for their content or conduct.
Cross-Border Data Transfer
Your personal information may be transferred outside your region, including to mainland China and Singapore. We will take reasonable measures to ensure that the information receives an equivalent level of protection.
Children's Privacy
We do not actively collect children’s personal information without verifiable parental consent. If we discover that a child has submitted information without authorization, we will delete the relevant data.
User Privacy Rights by Region
This policy also outlines additional privacy rights for residents of the following regions:
California, U.S. (CCPA/CPRA)
Nevada
EU/UK (GDPR)
Australia
Canada
Singapore
South Africa
United Arab Emirates
Saudi Arabia
Brazil
Chile
Relevant rights include the rights of access, rectification, erasure, data portability, objection to processing, withdrawal of consent, and the right to lodge a complaint.
Policy Update
We may update this Privacy Policy as required by law, business, or operational needs, and will indicate the latest version and effective date on this page.
Contact Information
If you have any questions regarding your personal information, unsubscribing from marketing communications, or privacy complaints, please contact:
Online Customer Service (LiveChat)
邮箱：service@sigocontacts.com
